A small number of users are reporting the following issues when using Easy Phone Tunes with their Mac:
1) The connected device is not detected by Easy Phone Tunes
or
2) The following error message is displayed after selecting the connected device: “Please close any other applications which may be using the connected device…”
This issue is usually caused by the Samsung Kies application connecting to the phone and preventing Easy Phone Tunes from doing so. This can issue can be resolved by the following procedure:
You must first UN-install Samsung Kies. This can be done by the following:
1) Download the Samsung Kies package from the Samsung website:
http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP
2) Open the downloaded Kies package
3) Run the “Uninstall” program
You must then set your phone to “Media Device” Mode. This can be done as follows:
4) Connect your S3 to your Mac using a USB cable
5) Touch the notification bar on your phone (the thin bar at the top of the screen containing the time, battery indicator, etc.)
6) Pull the notification bar down to the bottom of the screen
7) Select the “Connected as Media Device” or “Connected as Camera” option
8) Select the “Media Device (MTP)” option (if this is not already selected)
9) Return to the home screen on your phone
10) Disconnect the phone from the Mac
11) Run Easy Phone Tunes again
Easy Phone Tunes should now detect your device correctly.7) Select the “Connected as Media Device” or “Connected as Camera” option
8) Select the “Media Device (MTP)” option (if this is not already selected)
9) Return to the home screen on your phone
10) Disconnect the phone from the Mac
11) Run Easy Phone Tunes again
Easy Phone Tunes should now detect your device correctly.
